Frequently Asked Questions

Ironline uses advanced AI to answer your business phone calls just like a human receptionist would. When a customer calls, our AI answers with your custom greeting, understands what they need, books appointments in your calendar, and sends you a text summary. Learn more about how it works.

Most contractors are up and running in under 15 minutes. You'll answer a few questions about your business, customize your greeting, connect your calendar, and set up call forwarding. No technical skills required — if you can use a smartphone, you can set up Ironline.

Nothing changes. You keep your existing number and just forward unanswered calls to Ironline. You can answer calls yourself when you're available, and Ironline only picks up when you don't. It's backup, not replacement.

Yes. We offer a 14-day free trial with no credit card required. Test it with real calls, see how it handles your customers, and decide if it's a good fit for your business. View pricing.

No. Ironline works with your existing phone setup — landline, cell phone, or VoIP. As long as you can forward calls, you're good to go. No new hardware, no special apps, no IT person needed.

During setup, you'll tell Ironline your business name, services, service area, pricing ranges, availability, and any special instructions. The AI uses this information to answer customer questions accurately and book appointments that make sense for your schedule.

Starter is $99/month for up to 100 calls, and Pro is $199/month for unlimited calls. No per-minute fees, no hidden costs, no overages. One missed call pays for the whole month. See full pricing.

No contracts, no commitments. You can cancel anytime and you won't be charged for the next month. We only make money if you're happy and getting value from the service.

A call is any incoming phone conversation that Ironline handles. Spam calls, robocalls, and hangups under 10 seconds don't count. We only charge for real customer interactions that provide value to your business.

On the Starter plan, you'll get a notification when you hit 80 calls and can upgrade to Pro for unlimited calls. We'll never cut off your service mid-month — you'll stay live and we'll work with you to find the right plan for your volume.

Yes. Every new account gets a 14-day free trial with no credit card required. Test it with real calls, see how it handles your customers, and decide if it fits your workflow before paying anything.

Yes, on the Pro plan. Ironline can handle calls in both English and Spanish and switch between languages seamlessly during the conversation. Learn about bilingual support.

Absolutely. Ironline checks your calendar in real-time, suggests available time slots, and books appointments directly. It syncs with Google Calendar, Apple Calendar, and most scheduling tools. See how appointment booking works.

Yes. You can configure Ironline to recognize emergency keywords (burst pipe, no heat, no power, etc.) and immediately transfer those calls to you or an on-call technician. Emergencies get to a real person fast, while routine calls get handled by AI.

Yes. Every call is recorded and available in your dashboard. You can listen to recordings, read AI-generated transcripts, and see how Ironline is handling your customers. It's great for training and quality control.

Yes, Ironline answers 24/7/365. Customers can call at midnight on Sunday and still get a professional response, appointment booked, or message delivered to you. Learn about 24/7 answering.

Yes. You can set up transfer rules — emergencies go straight to you, certain keywords trigger a transfer, or the customer can request to speak to a real person. Ironline acts as smart call routing, not a brick wall.

Yes, on the Pro plan. Ironline integrates with ServiceTitan, Housecall Pro, Jobber, and other major field service management tools. Calls, appointments, and customer info sync automatically. See all integrations.

It depends on your phone carrier, but it's usually as simple as dialing a code like *72 followed by your Ironline number. We'll send you step-by-step instructions for your specific carrier during setup, and our support team can walk you through it if needed.

Ironline has 99.9% uptime with redundant systems and failover routing. If there's ever an issue with our service, calls automatically route to your backup number so you never miss a call. We monitor 24/7 and have on-call engineers.

Yes. You control the greeting, tone, personality, and how Ironline responds to common questions. Want it formal and professional? Done. Friendly and casual? No problem. You can tweak the script anytime from the dashboard.

Ironline recognizes plumbing emergency keywords like 'burst pipe,' 'flooding,' 'no water,' or 'sewage backup' and can immediately transfer those calls to you or route them according to your on-call schedule. Routine calls (drain cleaning, fixture install) get handled and booked by AI.

Yes. Ironline is trained on HVAC-specific terms and can understand when a customer says 'AC isn't cooling,' 'furnace won't ignite,' or 'thermostat issues.' It asks the right diagnostic questions and books the appropriate service call type in your calendar.

Yes. You can configure Ironline to route calls based on service type — electrical work goes to your electrician, plumbing to your plumber, etc. It understands the scope of each trade and collects the right information before dispatching.

You set the rules. Emergency keywords trigger an immediate transfer to your on-call phone. Non-urgent calls get booked for the next business day. You can configure different routing for nights, weekends, holidays, or when you're out of town.