Ironline vs Ruby
$349/month for 100 minutes. Or $99/month for unlimited. You do the math.
Ruby Is Great — If You Can Afford It
Ruby has real humans answering your phones. They're friendly, professional, and genuinely good at their job. The problem is the bill.
At $3.49/minute overage, a busy plumber taking 50 calls a month can easily blow past the 100-minute cap. That's $500+ before you blink. And Ruby doesn't know the difference between a burst pipe and a dripping faucet.
Ironline was built specifically for home service businesses. It knows your industry, speaks the language your customers speak, and costs a fraction of what you're paying now.
The Real Comparison
Busy season with Ruby
60 calls/month × 3 min avg = 180 min → 100 included + 80 overage × $3.49 = $349 + $279 = $628/month
Same volume with Ironline
60 calls/month × any duration = $99/month. Every time.
Feature Comparison
| Ironline | Ruby | |
|---|---|---|
| Monthly cost | $99/mo (unlimited) | $349/mo (100 min) |
| Per-minute overage | None — flat rate | $3.49/min over limit |
| Available hours | 24/7/365 | M–F 5am–9pm, Sat 6am–5pm PT |
| Hold time | 0 seconds — instant pickup | Varies (shared pool) |
| Spanish support | Native-level, no extra cost | Available (add-on) |
| Industry knowledge | Trained for home services | General answering service |
| Appointment booking | Automatic, syncs to your calendar | Manual scheduling |
| Setup time | 15 minutes | 1–3 business days |
When Ruby Makes Sense
If you're a law firm or medical office that absolutely needs a human touch on every call, Ruby is excellent. If you're running a plumbing company and need someone to answer "when can you come fix my toilet?" at 2 AM — that's Ironline.
We're not trying to replace Ruby for everyone. We're built for the businesses that can't justify $600+/month on phone answering.
Stop overpaying for answered calls
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